The Complex System Sustainment Management Model, in its simplest form, is Observe > Identify > Fix.
The model is so simple, can it really be all that helpful?
The very first mark of a good management model is simplicity. For people to use the model, they first must remember it. Simplicity supports that need.
Even as your organization is rocked by crisis after crisis (and without the model it will be), the actions you can take to maneuver out of your crisis mode can be brought immediately to mind.
The model helps you remember that certain skills are absolutely necessary to sustainment. These are skills like observation, analysis, and program management. Does you organization still have the skills required for sustainment? If not, get them and find ways to preserve them, or continue to careen from crisis to crisis.
Are your processes adequate and followed? When you consider the model, you are considering what processes are needed based on what flows into and out of your boxes.
Regular and frequent analyses of your organization to ensure thoroughness is aided by the model. For instance, are all readiness factors covered across the entire system? Is your warfighter (client) happy with the system and its capabilities? Are you able to quickly change processes and aid them with IT when issues are discovered? Are you performing regular “don’t blame the team” process audits? What non-warfighter requirements are about to hit your organization? (E.g. office computer standards, newly dis-allowed chemicals, loss of vendors, etc.) Is your deployment plan still integrated?
Does your team remember its mission?
The model is simple. The thoughts it inspires are anything but simple.